Shipping policy

Shipping Policy

Last Updated: September 3, 2026

1. Processing Time

(a) Except for weekends and public holidays in [Company's Country], orders are typically packed and handed over to logistics carriers within 1-3 business days;

(b) For pre-sale, customized, or "delayed shipping" items, the shipping time is as separately stated on the product page;

(c) If processing is delayed due to inventory abnormalities or incomplete order information (such as missing shipping address), we will contact you via email. If we receive no response within 48 hours, the order will be suspended until the information is updated.

2. Shipping Transit Times

⚠️ Important Notice:

• The above transit times are reference estimates published by logistics carriers and are not guaranteed delivery dates. Cross-border shipping is affected by customs clearance speed, flight schedules, destination country holidays, and force majeure events (such as natural disasters, pandemics, and wars), which may result in extended delivery times;

• JRing does not offer a "guaranteed delivery by" commitment and does not accept order cancellations or claims solely due to shipping delays (except for unreasonable extended delays, such as beyond 90 days without delivery).

3. Shipping Costs

(a) Shipping costs are calculated at checkout and vary by country/region based on weight, volume, and the destination country's tariff policies;

(b) Orders totaling $99 or more qualify for free Standard Economy shipping (excluding customs duties and VAT).

4. Customs Clearance and Duties

(a) International orders may incur import duties, VAT, or customs clearance fees. These charges are the responsibility of the recipient, and JRing cannot estimate the specific amount in advance;

(b) If a package is returned or destroyed due to the recipient's refusal to pay duties, failure to provide complete customs clearance information, or untimely response to customs notifications, all related losses shall be borne by you, and the order amount will not be refunded.

5. Receiving and Inspection (Critical Procedure)

Please ensure you follow the steps below upon delivery. This is a prerequisite for protecting your rights:

(a) Exterior Inspection: First, check the outer packaging box for signs of severe crushing, damage, water stains, or resealing;

(b) Full Unboxing Video: If the outer packaging appears abnormal, open the box and inspect the lens for integrity without interrupting the recording. Lenses are fragile items. Claims for cracked lenses without an unboxing video will not be accepted;

(c) Remark on Delivery Exception: If you discover product damage upon opening, note "outer packaging damaged, product found damaged after unboxing" directly on the courier waybill and take photos for record;

(d) Claim Filing Deadline: Any shipping-related damage or shortage must be reported via our customer service email [Customer Service Email] within 24 hours of delivery (attach unboxing video and order number). Claims submitted beyond this period will be deemed as the product having been delivered in good condition.

6. Undelivered and Returned Packages

(a) If a package is returned due to recipient-related reasons (incorrect address, unreachable phone, prolonged uncollected status), we will contact you to confirm a new address and recharge the outbound shipping fee before reshipping;

(b) If you request cancellation of an order already in transit, you will be responsible for the round-trip shipping costs and any customs duty losses.