Refund policy

Return and Refund Policy

Last Updated: September 3, 2026

1. Overview

This policy applies to all diving masks and related accessories purchased through the JRing official website. As diving masks are personal hygiene products that come into direct contact with the mouth, nose, eyes, and facial skin, to protect the health and safety of all consumers, this policy is established to the maximum extent permitted by applicable law.

2. Return Window

You have the right to return products within 30 days from the date of order delivery, subject to all conditions set forth in Section 3 of this policy.

3. Return Acceptance Conditions (All Must Be Met)

The following conditions are cumulative; failure to meet any one of them will result in the rejection of the return:

(a) The product has never been exposed to water in any form (including but not limited to seawater, freshwater, pool water, or bathwater), and the inner side of the silicone skirt, inner side of the lens, and snorkel mouthpiece show no trace of saliva, sweat, cosmetics, or sunscreen residue;

(b) All lenses (including the main lens and side windows) are free of scratches, cracks, or detachment, and the silicone material shows no stretching deformation, tearing, or damage;

(c) The original packaging box, all accessories, instruction manual, and warranty card are intact and complete, with no signs of having been unsealed and resealed;

(d) The product has not been disassembled, modified, or repaired in any way.

⚠️ Important Notice: Due to the hygienic nature of diving masks, any product that has been used in water or shows any signs of wear will not be accepted for return, regardless of whether the issue arises from a quality problem. Please conduct a dry fit test on land to confirm size and comfort before exposure to water.

4. Manufacturing Defects

If the product has a manufacturing defect (as defined below), please submit a written application via our customer service email [Customer Service Email] within 7 calendar days of delivery, attaching the following materials:

  • Order number;

  • Clear photos of the defective area (no fewer than 3 photos from different angles);

  • A complete unboxing video (must be recorded in one take without editing).

Manufacturing defects include but are not limited to: cracks on the lens upon arrival, delamination at the silicone-skirt-to-frame bond, breathing valve failing to close properly, and large-area peeling of the anti-fog coating.

Upon verification by our customer service team, we will offer one of the following two remedies (at your choice):

  • Replacement: We will send a free replacement of the same model, with all related shipping costs borne by us;

  • Full Refund: We will refund the full product price (including the original shipping cost).

Wrongful Return for Non-Defect: If inspection confirms the absence of a manufacturing defect, we reserve the right to deduct 15% of the order amount as inspection and repackaging fees, with the balance refunded to your original payment account.

5. Change-of-Mind Returns

If you apply for a return due to size issues, color differences from images (note: color variation across display devices is normal), or change of plans:

(a) You are responsible for the return shipping costs and any customs duties/import taxes (if applicable);

(b) Upon receipt and inspection of the returned product, we will refund the product amount, but the original outbound shipping fee will not be refunded;

(c) An additional 10% of the order amount will be deducted as warehousing and order processing fees to cover the actual costs incurred in the fulfillment and return process.

6. Non-Returnable Items

The following items are non-returnable once sold:

  • Items marked as "Clearance," "Sample Sale," or "Final Sale";

  • Custom-engraved, custom-colored, or specially procured items;

  • Opened replacement accessories such as snorkels, mouthpieces, and anti-fog sprays.

7. Return Procedure

Step 1: Initiate a return request via our customer service email [Customer Service Email] to obtain a Return Merchandise Authorization (RMA) number. Returns sent without prior authorization will not be processed;

Step 2: Ship the product along with the original packaging and accessories to the designated address [Return Address]. Please clearly mark the RMA number on the outside of the package;

Step 3: We will complete the inspection within 10 business days of receipt and notify you of the result via email;

Step 4: The refund will be processed to your original payment method within 5 business days after inspection approval.

8. Right of Interpretation

This policy is established and interpreted by JRing. We reserve the right to reasonably adjust this policy in response to changes in laws, regulations, or operational needs.